Business details
A valid ABN and the authorised hirer’s details.
How Hiring Works
How to Hire Equipment from HITCH
Seven clear steps from the first call to the final invoice. Trade-only dry hire, with the gear, price and timing made clear before work starts.
The hire process
From request to return.
- 01
Tell us what you need
Give us the job details so we can start with the right equipment.
- Equipment
- Attachment
- Dates
- Site suburb
- Job requirements
- 02
We confirm the right gear
We check the machine and attachment combination against the work and site.
- Compatibility
- Availability
- Delivery method
- 03
Price and timing are confirmed
You receive the full hire cost and agreed timing before you proceed.
- Rate
- Transport
- Delivery window
- Other charges
- 04
Complete payment and paperwork
Trade customers complete the hire requirements before the equipment leaves the yard.
- Account approval or payment
- Signed hire agreement
- Identification and insurance requirements
- 05
Your hire is Locked In
The agreed gear, price and time are set once the required steps are complete.
- Payment taken
- Required paperwork completed
- Safe to proceed on hire
- 06
Delivery or collection
We complete a practical handover before the equipment goes to work.
- Handover
- Condition check
- Operating guidance
- 07
Return and finalisation
Tell us when the hire is finished, then we inspect and close it out.
- Off-hire notification
- Fuel and cleaning check
- Damage inspection
- Final invoice
Before your hire
What we need before your hire can be confirmed.
Identification and insurance
Photo identification plus any insurance evidence required for the machine and job.
A competent operator
Any licence, competency or site ticket needed for the equipment and work.
Payment or account approval
Full payment before hire, unless an approved HITCH trading account applies.
FAQ
Frequently asked questions.
The practical answers most trade customers need before requesting equipment.
1300 868 978Do I need an ABN?
Yes. HITCH provides trade-only dry hire, so a valid ABN is required.
Can private customers hire?
No. HITCH equipment hire is available to trade customers with a valid ABN.
Do I need a licence?
It depends on the machine, the work and the site. You must provide a competent operator. We confirm any licence or site-ticket requirement before the hire is Locked In.
What insurance is required?
Insurance requirements are checked for each hire and depend on the equipment, job and customer account. We will tell you what evidence is required before payment and handover.
Can attachments be hired separately?
Yes. Attachments can be hired without a HITCH machine when compatibility is confirmed. Have the machine class, pin size, hitch type and hydraulic flow ready.
What happens if the machine breaks down?
Stop using the equipment safely and call HITCH. Do not arrange repairs yourself. We will assess the issue and organise the practical next step.
How do I extend or end the hire?
Call HITCH before the agreed off-hire time. An extension only applies once HITCH has checked availability and Locked In the revised end time. Off-hire is not complete until HITCH acknowledges it.
What is the cancellation policy?
Call HITCH as early as possible. We will confirm any applicable cancellation or committed transport charges for that hire.
Ready to hire
Equipment. Dates. Site suburb.
Have those details ready. We will check the rest with you.