Privacy
Privacy Notice
How we handle the information you provide when you contact HITCH or request an equipment hire quote.
Clear and practical.
This notice applies to enquiries made through this website, by phone or by email.
Information we collect
When you request a quote, we may collect your name, business details, ABN or account number, contact details, equipment requirements, hire dates, site location and job notes.
Rate card downloads
When you download our rate card, we record the download time and standard request details including the IP address, browser information, referring page, language, host and country where available. We use this information to understand demand for the rate card and follow up internally. The website has no customer accounts, so no username is collected.
How we use it
We use this information to assess your request, contact you, prepare a quote, arrange a hire and meet our business and legal obligations.
When information is shared
We do not sell your information. We may share only what is necessary with service providers involved in operating our business or completing your requested hire, or where the law requires it.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain it only as long as needed for the enquiry, an ongoing customer relationship, record-keeping or legal requirements.
Access and correction
You can ask what personal information we hold about you, request a correction or raise a privacy concern by contacting HITCH.
Privacy contact